performance measurement techniques

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Treynor was the first to provide investors with a composite measure of portfolio performance that also included risk. 353 3262 3262 321 3263 3265 358 3266 3266 369 1643 244 1644 1644 320 1645 1649 244 1650 1650 1275 382 1276 1280 542 1281 1281 382 1282 1286 50 50 777 51 51 666 52 52 777 53 1294 1302 542 1303 1303 382 1304 1308 542 1309 610 296 296 500 297 297 610 298 298 500 289 289 610 290 290 354 291 291 722 292 Management by objectives is a management model aimed at improving the performance of an organization by translating organizational goals into specific individu… @;q��y8�@_��Z�.a�p��TX&,V+�{�{���U���|��ZX��� %PDF-1.4 1124 1124 464 1125 1125 615 1126 1126 508 1127 0 1620 1620 193 1621 1621 370 1622 1623 0 2516 2516 556 2517 2517 666 2518 2518 556 2519 Employees’ habits can bring down morale and performance just as their attitude. 2332 2332 722 2333 2333 552 2334 2334 722 2335 1390 562 1391 1391 525 1392 1393 529 1394 1394 2529 666 2530 2530 500 2531 2531 666 2532 2532 2495 2495 666 2496 2496 722 2497 2497 556 2498 The Balanced Scorecard creators, Drs. Take a look at what they do around one another and how they care for their appearance while at work. 500 3324 3324 222 3325 3325 737 3326 3326 556 >> /Type /Font stream 635 2370 2370 500 2371 2371 635 2372 2372 500 520 1001 521 521 1082 522 522 773 523 523 3192 500 3193 3193 277 3194 3194 500 3195 3195 2022 809 2023 2024 1004 2025 2028 956 2029 2035 2484 500 2485 2485 556 2486 2486 222 2487 2487 Performance Measurements and Metrics. 556 882 882 811 883 883 604 884 884 811 2605 2608 927 2609 2616 556 2617 2618 819 2619 1209 1211 219 1212 1212 326 1213 1213 509 1214 777 955 955 556 956 956 246 957 957 0 888 811 889 889 604 890 890 811 891 891 >> 722 3036 3036 833 3037 3037 687 3038 3038 908 666 279 279 534 280 280 833 281 281 666 Fundamentals of Performance Measurement. 5be&�M�ܗ�#�\��:�/���Ձ����^|��*�����_�� x���O�&k��;��]��-�? 403 2222 2222 624 2223 2223 529 2224 2224 756 510 510 260 260 260 260 623 636 671 671 388 531 389 389 656 390 390 593 391 391 589 589 639 590 590 794 591 591 666 592 500 912 912 666 913 913 556 914 914 277 986 601 987 988 394 989 990 506 991 992 327 625 328 372 708 373 373 729 374 374 /Font << Therefore, the key to good performance measurement techniques is to set goals that are realistic and that incorporate decisions over which the manager has control. 591 291 280 315 422 494 940 915 983 428 Consistent performance measuring coupled with thorough feedback and communication will set your company up for smooth sailing and ensure a high performing team. /Flags 96 1675 1675 758 1676 1676 656 1677 1677 556 1678 458 3225 3225 650 3226 3226 222 3227 3227 500 2223 2224 358 2225 2225 353 2226 2226 592 2227 500 1272 1272 666 1273 1273 500 1274 1274 666 0 1711 618 1712 1712 380 1713 1713 277 1714 1714 2463 777 2464 2464 556 2465 2465 722 2466 2466 As time costs money, it’s crucial to ensure that your employees are on time and precise in their deliver on all levels. 893 418 418 389 419 420 777 421 421 666 According to research by the Chartered Institute of Personal Development … 2386 909 2387 2387 1034 2388 2388 878 2389 2389 1547 828 1548 1548 685 1549 1549 1023 1550 1550 719 398 720 720 508 721 721 602 722 722 Performance measurement techniques Chapter learning objectives Upon completion of this chapter you will be able to: • discuss the purpose of mission statements and their role in performance measurement • discuss the purpose of strategic and operational and tactical 638 1008 1008 588 1009 1009 638 1010 1010 588 endobj 1225 1225 556 1226 1226 666 1227 1227 556 1228 /Encoding /Identity-H 722 1734 1734 556 1735 1735 722 1736 1736 556 /Subtype /CIDFontType2 0000061009 00000 n 2213 2213 554 2214 2214 473 2215 2215 474 2216 3173 506 3174 3175 207 3176 3179 488 3180 3181 Be sure that your employees are aware of this policy, as it can motivate them to always be prepared. /L 673948 599 599 693 600 600 1022 601 601 681 602 /FontName /GQMIVH+ArialMT 2556 2556 500 2557 2557 666 2558 2558 500 2559 586 586 666 587 587 722 588 588 610 589 177 177 556 179 180 333 181 182 222 183 944 1030 1030 778 1031 1031 556 1032 1032 666 /Type /Font 2548 277 2549 2549 333 2550 2550 610 2551 65534 2345 2345 500 2346 2346 222 2347 2347 833 2348 191 192 500 193 193 556 194 194 277 195 878 777 879 879 556 880 880 777 881 881 While it’s important to set factors for what defines high performance you also need protocols to measure the performance levels. 366 366 389 367 367 333 368 368 666 369 666 454 454 547 455 455 459 456 457 666 Performance measurement is used to motivate managers to make decisions that benefit the corporation and themselves. 722 265 265 666 266 266 556 267 267 666 /Info 311 0 R 1201 750 1202 1202 641 1203 1203 593 1204 1204 163 163 333 164 164 583 165 165 548 166 1218 666 1219 1219 556 1220 1220 666 1221 1221 2760 2764 556 2765 2766 813 2767 2768 868 2769 1690 610 1691 1691 777 1692 1692 624 1693 1693 2965 377 2966 2966 439 2967 2967 343 2968 2968 76 77 222 78 78 500 79 79 222 80 3372 425 3373 3373 648 3374 3379 0 3380 3380 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310 0 R 777 1822 1822 556 1823 1823 777 1824 1824 556 2353 2353 604 2354 2354 458 2355 2355 604 2356 1501 1501 563 1502 1502 777 1503 1503 556 1504 570 2036 2040 666 2041 2045 333 2046 2050 555 414 500 415 415 886 416 416 969 417 417 1918 222 1919 1920 375 1921 1926 570 1927 1932 500 1759 1759 777 1760 1760 556 1761 1761 777 40 40 666 41 41 610 42 42 777 43 739 246 740 740 541 741 741 460 742 742 endstream /Subtype /Type0 378 378 681 379 379 833 380 380 666 381 /CapHeight 686 /W [ 1 1 0 2 4 277 5 5 354 6 0000002948 00000 n 333 497 497 667 498 498 784 499 499 837 1561 562 1562 1562 525 1563 1564 529 1565 1565 2526 2526 333 2527 2527 666 2528 2528 500 2529 440 500 441 441 556 442 442 222 443 443 1511 1511 812 1512 1512 932 1513 1513 394 1514 489 291 864 314 402 471 348 353 350 553 << It comprises measuring the actual performance outcomes or results of an organization against its intended goals. 2372 2372 289 2373 2374 205 2375 2375 391 2376 180 181 500 182 183 277 184 184 660 185 95 259 96 96 333 97 97 583 98 99 1805 1805 722 1806 1806 556 1807 1807 706 1808 418 2933 2933 451 2934 2934 432 2935 2935 429 Program evaluation, however, uses measurement and analysis to answer specific questions about how well a program is achieving its outcomes and why. endobj 1640 1640 464 1641 1641 613 1642 1642 500 1643 /380f26bcb42aeac2616e66268d82c17a 319 0 R PDF | On Sep 9, 2014, Mahi Saxena published Business Performance Measurement & Management | Find, read and cite all the research you need on ResearchGate 796 798 750 799 800 713 801 802 244 803 One of the keys to using performance measurement to assess whether performance standards have been met is a dependable data collection process. 1741 1741 451 1742 1742 1222 1743 1743 944 1744 !N��9>�_�oe&����?����g��t T��b�9���������O�3��nճ�^���;����z�:}�~�~��Mߩ����AG�� >> /Type /Font 555 666 556 556 975 557 557 624 558 558 2972 2972 385 2973 2973 321 2974 2974 379 2975 429 222 430 430 277 431 431 222 432 432 1775 666 1776 1776 556 1777 1777 666 1778 1778 Performance measurement has evolved from purely financial performance measures such as profit, cash flow or the return on capital employed ... to frameworks and techniques being developed in recent years. 1022 1022 1333 1023 1023 1222 1024 1025 1056 1026 500 485 485 222 486 486 333 487 487 556 620 620 833 621 621 500 622 622 835 623 646 649 989 650 652 600 653 653 1020 654 2284 166 2285 2285 556 2286 2286 277 2287 2287 562 718 718 541 719 719 398 720 720 508 599 718 600 600 1010 601 601 722 602 602 2277 2277 833 2278 2278 612 2279 2279 1190 2280 282 333 283 283 722 284 284 333 285 285 833 146 146 583 147 149 660 150 151 666 531 666 532 532 923 533 533 678 534 535 261 556 262 262 722 263 263 614 264 264 /W [ 1 1 0 2 4 333 5 5 500 6 222 3381 3381 723 3382 3382 722 3383 3383 723 Budgetary Control and Reporting: Preparation of the budget is the first step in the budgetary control … 277 512 513 666 514 514 833 515 515 722 /19576198d365cb899b0fe4e80f304f6d 322 0 R 1895 1902 555 1903 1904 819 1905 1910 1015 1911 778 2093 2093 924 2094 2094 826 2095 2095 907 979 320 320 718 321 321 583 322 322 604 556 3196 3196 380 3197 3197 556 3198 3198 785 166 556 167 167 548 168 168 611 169 170 2470 543 2471 2471 377 2472 2472 666 2473 2473 1188 666 1189 1189 556 1190 1190 666 1191 1191 718 2360 2360 558 2361 2361 777 2362 2362 556 1843 1843 666 1844 1844 500 1845 1845 943 1846 Is he or she dressed appropriately and representing your organization well? 500 541 541 576 542 542 500 543 543 447 3062 0 3063 3063 352 3064 3064 0 3065 3065 226 666 227 227 500 228 228 610 229 229 604 402 403 354 404 404 604 405 405 354 These include personal observation, sample checking, performance reports, etc. Ensure the appraisals are … /BaseFont /GQMIVH+ArialMT /Linearized 1 666 47 47 556 48 48 833 49 49 722 339 651 651 1083 652 652 669 653 665 0 /ItalicAngle 0 << 868 777 869 869 556 870 870 777 871 871 1890 500 1891 1891 541 1892 1893 544 1894 1897 1707 1707 556 1708 1709 666 1710 1710 500 1711 1667 600 1668 1668 543 1669 1669 600 1670 1671 << 1653 639 1654 1654 500 1655 1655 639 1656 1656 2076 2084 542 2085 2085 382 2086 2090 542 2091 741 741 460 742 742 546 743 743 575 744 Every organization thrives off of high employee performance, and needs it in order to meet goals and deadlines. 500 2533 2533 666 2534 2534 500 2535 2535 666 709 642 642 708 643 643 729 644 644 600 556 1884 1884 568 1885 1885 546 1886 1886 500 690 529 691 691 566 692 692 546 693 693 505 505 804 506 506 943 507 509 833 510 Measurement of Actual Performance. Performance measurement and performance management may sound similar, but while they are complementary to one another, they are entirely separate strategic practices.. 485 1205 1205 527 1206 1207 308 1208 1208 122 666 286 286 500 287 287 610 288 288 277 447 447 777 448 448 556 449 449 777 450 /CapHeight 715 394 3160 3161 525 3162 3163 244 3164 3165 525 1901 1901 558 1902 1902 552 1903 1903 397 1904 722 1084 1084 556 1085 1085 666 1086 1086 500 Performance measures are based on data, and tell a story about whether an agency or activity is achieving its objectives and if progress is being made toward attaining policy or >> 833 353 353 666 354 354 833 355 355 666 500 1683 1683 722 1684 1684 809 1685 1685 656 480 480 722 481 481 1003 482 482 666 483 1127 277 1128 1129 556 1130 1130 550 1131 1131 981 982 581 983 983 267 984 984 262 985 1090 436 1091 1091 722 1092 1092 556 1093 1093 500 1812 1812 666 1813 1813 556 1814 1814 666 289 289 610 290 290 375 291 291 722 292 /Registry () 422 422 777 423 424 722 425 426 833 427 /E 207970 556 35 35 1015 36 37 666 38 39 722 945 946 821 947 948 530 949 950 821 951 /ImageB 277 207 209 777 210 212 722 213 213 277 1826 277 1827 1827 610 1828 1828 277 1829 1829 1044 1044 500 1045 1045 777 1046 1046 556 1047 427 389 428 428 833 429 429 777 430 430 1260 1268 542 1269 1269 382 1270 1274 542 1275 2579 556 2580 2580 222 2581 2588 578 2589 2590 3203 568 3204 3205 556 3206 3206 277 3207 3207 571 534 534 500 535 535 463 536 536 555 2440 2440 500 2441 2441 722 2442 2442 556 2443 43 722 44 44 277 45 45 500 46 46 1599 1599 722 1600 1600 500 1601 1601 610 1602 1974 1982 542 1983 1983 382 1984 1988 542 1989 942 3355 3355 489 3356 3356 500 3357 3357 556 1939 1946 549 1947 1947 813 1948 1948 959 1949 /Supplement 0 /Flags 32 Define who is responsible for each goal. 556 131 131 399 132 134 556 135 135 350 /Filter /FlateDecode 1744 770 1745 1745 556 1746 1746 666 1747 1747 Input . 1793 1793 777 1794 1794 556 1795 1795 777 1796 /SA false 497 666 498 498 788 499 499 846 500 500 /Type /FontDescriptor 2160 500 2161 2162 555 2163 2163 471 2164 2164 695 549 696 696 509 697 697 694 698 698 709 462 710 710 535 711 714 694 715 717 2337 222 2338 2338 556 2339 2339 549 2340 2340 3231 376 3232 3232 354 3233 3233 348 3234 3234 1969 1970 439 1971 1972 555 1973 1974 222 1975 >> 2880 2880 422 2881 2881 500 2882 2882 401 2883 Performing a 360 Degree Evaluation Gather appraisals from subordinates. 601 2538 2538 1037 2539 2539 840 2540 2540 277 647 2309 2309 1136 2310 2310 870 2311 2311 752 /Subtype /Type0 560 666 561 562 277 563 563 500 564 564 938 938 589 939 939 472 940 940 722 941 Depending on your industry and nature of business you can implement random checks to ensure that performance is in alignment with standards. 1750 556 1751 1751 722 1752 1752 556 1753 1753 1866 222 1867 1874 570 1875 1876 666 1877 1882 556 1292 1295 0 1296 1296 541 1297 1297 364 0000031712 00000 n 2250 367 2251 2251 380 2252 2252 437 2253 2253 2260 379 2261 2261 437 2262 2262 380 2263 2263 /N 38 53 722 54 54 666 55 55 610 56 56 541 634 635 556 636 636 364 637 637 510 183 548 184 184 494 185 185 500 186 186 328 0 obj 1531 1532 506 1533 1534 207 1535 1536 506 1537 666 488 489 1209 490 490 976 491 491 729 endobj 394 1518 1518 514 1519 1519 812 1520 1520 932 2872 889 2873 2873 531 2874 2874 500 2875 2876 399 399 777 400 400 610 401 401 390 402 302 570 303 303 555 304 304 439 305 305 xref 3039 3040 886 3041 3041 666 3042 3042 722 3043 777 1704 1704 868 1705 1705 667 1706 1706 754 endobj 778 1541 1541 902 1542 1542 694 1543 1543 667 /FontBBox [ -193 -306 1687 1083 ] 0000037701 00000 n /FontDescriptor 337 0 R 2333 2333 380 2334 2334 556 2335 2335 761 2336 989 989 777 990 990 868 991 991 667 992 556 131 131 399 132 134 556 135 135 350 2236 2236 736 2237 2237 553 2238 2238 463 2239 /Ascent 905 2373 2373 666 2374 2374 520 2375 2375 885 2376 666 395 395 833 396 396 666 398 398 943 2531 2531 556 2532 2532 943 2533 2533 722 2534 916 935 935 687 936 936 589 937 937 472 1786 556 1787 1787 722 1788 1788 556 1789 1789 777 1074 1074 556 1075 1075 777 1076 1076 556 669 658 658 529 659 659 660 660 660 589 /ToUnicode 343 0 R Mo… Punctuality: Timing is everything, and poor time management can cost you money. 547 449 557 449 ] >> 277 433 433 222 434 434 277 435 435 222 722 57 57 666 58 58 943 59 60 666 258 258 666 259 259 556 260 260 666 261 295 722 296 296 625 297 297 833 298 298 544 2368 2368 379 2369 2370 356 2371 2371 395 /CIDToGIDMap /Identity 2408 0 2409 2409 277 2410 2410 358 2411 2411 556 1041 1041 777 1042 1042 556 1043 1043 666 Section 2 describes performance measurement techniques including hardware on-chip performance monitoring counters on microprocessors. 500 1898 1898 777 1899 1899 531 1900 1900 507 43 722 44 44 277 45 45 500 46 46 How does performance measurement relate to other evaluation techniques? To measure business performance, you need to track relevant business metrics, also known as key performance indicators, that display a measurable value and shows the progress of the business goals. Performance measures can be grouped into two basic types: those that relate to results (outputs or outcomes such as competitiveness or financial performance) and those that focus on the determinants of the results (inputs such as quality, flexibility, resource utilization, and innovation). 1727 1727 722 1728 1728 556 1729 1729 722 1730 638 822 822 588 823 823 375 824 838 750 443 289 289 777 290 290 443 291 291 722 519 666 520 520 599 521 521 610 522 523 3149 3149 932 3150 3150 394 3151 3151 514 3152 550 1677 1677 732 1678 1678 1114 1679 1716 0 644 1586 1586 525 1587 1587 613 1588 1588 464 2171 556 2172 2172 500 2173 2173 556 2174 2174 2488 0 2489 2489 942 2490 2490 489 2491 2491 /BaseFont /XVTJYA+Arial-Black 610 1830 1830 277 1831 1831 722 1832 1832 556 1686 1687 556 1688 1688 666 1689 1689 604 1690 424 2069 2071 333 2072 2075 549 2076 2077 572 1564 1564 599 1565 1565 1282 1566 1566 875 1567 2566 2566 500 2567 2567 666 2568 2568 500 2569 596 596 791 597 597 885 598 598 656 599 556 2437 2437 666 2438 2438 556 2439 2439 722 1003 760 1004 1004 722 1005 1005 717 1006 1006 602 556 603 603 562 604 604 521 605 605 /Length1 112904 416 416 666 417 417 556 418 418 777 419 736 736 509 737 737 694 738 738 642 739 233 233 666 234 234 500 235 235 666 236 364 3337 3337 666 3338 3338 500 3339 3339 666 556 832 832 666 833 833 556 834 834 666 833 2818 2818 722 2819 2819 1164 2820 2820 943 610 671 671 722 672 672 443 673 65534 333 ] 323 0 obj 160 2210 2210 333 2211 2211 449 2212 2212 375 Performance measurement techniques 1. 1760 556 1761 1761 277 1762 1762 222 1763 1764 0000163199 00000 n Resources (human resources, employee time, funding) used to conduct activities and provide services. 207 993 994 337 995 996 394 997 998 525 945 475 475 333 476 478 666 479 479 945 1521 1521 394 1522 1522 514 1523 1523 812 1524 3199 3200 222 3201 3201 556 3202 3202 546 3203 666 2502 2502 500 2503 2503 610 2504 2505 500 943 431 431 833 432 432 722 433 434 833 1622 673 1623 1623 517 1624 1624 833 1625 1625 Among the tools and methods of model designs that succeed in the performance measurement … 958 2212 2212 772 2213 2213 560 2214 2214 780 2477 2477 439 2478 2478 685 2479 2479 583 2480 724 589 725 725 286 726 726 509 727 727 982 666 983 983 500 984 984 222 985 985 846 1460 1461 581 1462 1462 543 1463 1463 450 2509 777 2510 2510 556 2511 2511 777 2512 2512 214 223 333 224 224 556 225 225 222 226 549 2444 2447 222 2448 2451 549 2452 2452 453 1863 1863 722 1864 1864 500 1865 1865 556 1866 /10c39338903c8104f7fc01408591582a 318 0 R Performance measurement is an important part of the evaluation continuum, but it differs from program evaluation in a number of important ways. /Ordering () 436 436 500 437 437 222 438 438 666 439 918 722 919 919 556 920 920 722 921 921 1846 616 1847 1849 556 1850 1851 222 1852 1852 932 3146 3146 394 3147 3147 514 3148 3148 812 722 1754 1754 556 1755 1755 722 1756 1756 556 1085 501 501 687 502 503 833 504 504 729 /FontBBox [ -517 -324 1358 997 ] 500 2573 2573 610 2574 2574 500 2575 2575 556 488 1440 1441 821 1442 1443 530 1444 1445 821 2506 2506 556 2507 2507 777 2508 2508 556 2509 /ProcSet [ /PDF 547 547 549 548 548 545 549 549 727 550 666 465 465 707 466 466 666 467 467 527 885 885 604 886 886 811 887 887 604 888 1768 1768 500 1769 1769 666 1770 1770 500 1771 97 97 660 98 100 777 101 101 722 102 428 2923 2923 166 2924 2924 314 2925 2925 424 1235 1235 556 1236 1236 777 1237 1237 556 1238 stream 604 376 379 989 380 382 604 383 383 1020 Is there an urgency to keep peace and harmony amongst peers? 1268 854 1269 1269 669 1270 1270 666 1271 1271 236 556 237 238 583 239 241 333 242 244 /BaseFont /GQMIVH+ArialMT << 394 2999 2999 450 3000 3000 394 3001 3001 709 /FontBBox [ -200 -208 1218 925 ] endobj 495 638 638 500 639 641 222 642 642 910 2897 458 2898 2898 546 2899 2899 596 2900 2900 195 222 196 196 333 198 202 666 203 206 183 548 184 184 494 185 185 500 186 186 500 2330 2330 277 2331 2331 500 2332 2332 556 /ABCpdf 7027 667 2329 2329 550 2330 2330 656 2331 2331 583 500 1132 1132 616 1133 1135 556 1136 1137 222 1624 1624 600 1625 1627 0 1628 1629 821 1630 2356 544 2357 2357 718 2358 2358 558 2359 2359 650 965 965 556 966 967 722 968 968 500 2342 2342 556 2343 2343 666 2344 2344 556 2346 Some of these are listed below. 1478 1478 262 1479 1480 788 1481 1481 267 1482 500 1119 1121 556 1122 1122 704 1123 1123 439 333 3415 3415 610 3416 65534 556 ] 30 333 31 33 660 34 34 610 35 35 /FL 1 1876 1876 500 1877 1877 222 1878 1878 259 1879 2883 687 2884 2884 558 2885 2885 556 2886 2886 542 2001 2001 382 2002 2006 542 2007 2007 382 466 722 467 467 666 468 468 500 469 469 543 1661 1661 600 1662 1662 543 1663 1663 600 845 845 556 846 846 666 847 847 556 848 155 548 156 156 273 157 157 370 158 158 1298 1298 923 1299 1299 668 1300 1300 582 1301 2346 889 2347 2347 666 2348 2348 556 2349 2349 1348 1351 432 1352 1352 638 1353 1353 588 1354 813 1883 1888 439 1889 1890 764 1891 1894 959 722 57 57 666 58 58 943 59 60 666 500 1909 1909 964 1910 1910 906 1911 1911 1005 460 556 461 461 722 462 462 556 463 463 2506 2506 601 2507 2507 438 2508 2508 652 2509 This can include random phone record search, email search, or day-of meetings while at work. 0000038088 00000 n 2225 2225 576 2226 2226 890 2227 2227 833 2228 381 833 382 382 666 383 383 777 384 384 546 743 743 575 744 763 0 764 764 556 Categorical System Weighted Point Method Cost-Based System Total Cost of Ownership Approach Frequency of Assessment How Measurements are Used. 1589 1589 589 1590 1590 472 1591 1591 742 1592 1334 1335 333 1336 1339 0 1340 1340 207 1341 << Graphic rating scales make up one of the most commonly used methods of performance measurement. 277 11 12 389 13 13 556 14 14 660 227 333 228 228 722 229 229 610 230 230 236 556 237 238 583 239 241 333 242 244 908 666 909 909 500 910 910 666 911 911 862 556 864 891 750 892 893 318 894 894 1740 556 1741 1741 666 1742 1742 556 1743 1743 Are assignments done in the time frame given? 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